Our 14 day returns guarantee:
Our 14 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund -see our Refunds Policy.
Please note: For hygienic reasons we can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect. With our Merkur double edged razors, it is particularly important that you have followed the maintenance guidelines as indicated in the leaflet accompanying the razor. Failure to do so may invalidate your warranty. Please see Caring for your Merkur razor.
Items returned under the 14 day returns guarantee:
Where you are withdrawing from your purchase up to 14 days after delivery, and there has been no error on our part we will offer a full refund or an exchange. Please note that we do not pay for the cost of returning the item to us.
Returning paid for goods that came with a free gift promotion
When requesting a refund and therefore are returning paid for goods that were provided with a complimentary free gift both the paid for good and complimentary free gift should be returned if unused and in its original packaging. If you have used the free gift, then it should be kept and the retail value will be taken off the balance that will be given back to you.
Free Gift Promotions
Any free gifts supplied cannot be returned or exchanged for other products or cash alternatives.
HOW TO RETURN AN ITEM
Please follow the steps below to enable us to process your refund efficiently:
- Please send us a note detailing the reason for return. This note must include your name, address details and telephone number.
- Wrap the item securely in its original packaging (if any).
- Send the package to the address: Returns Department, The Shaving Shack, Dash Direct Ltd, Bluebeards HQ, Drakes Court, Langage, Plymouth, Devon, PL7 5JY UK.
- For your protection we recommend that you use a recorded-delivery service.
- For credit card purchases a refund will be credited to your account the same day we receive the returned item/s. We will send you a receipt by post. For all other payments a refund will be issued by cheque - please allow 10 working days.